CUSTOM APPAREL TERMS & CONDITIONS
CUSTOM APPAREL TERMS & CONDITIONS
We currently do not have any minimum requirements. Smaller orders, as can be seen on the price guide, will cost more per item, and may incur artwork fees if extensive artwork is required to be produced for orders of 11 items or less.
We ask for a 50% deposit upon placement of the order, and the remaining balance is due upon completion / pick up of your order. If an order is to be shipped, the full balance is to be paid prior to shipping. There will be a $30.00 returned check fee.
We ship via UPS Ground, which is a one business day ship within the state of Florida. Customer is responsible for shipping costs.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and entered into our system, we may not be able to accommodate your request. Any circumstances out of our control (such as weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimated.
A proof of your artwork will be provided to you before completion of your order. We ask that you carefully review this artwork proof for spelling and content. Once we receive your approval of the artwork proof, the screen printing or embroidery will be done as shown in the artwork proof*. Please understand that if there is an error after the proof and approval process described above has been completed, there will be no refunds or exchanges. If such an event occurs, we will be happy to do a reorder of the shirts, but you will be charged full price for the original order and for the reprint. As such, it is very important to look over every detail of the artwork proof.
Given the time-consuming nature of creating artwork, the artwork proof will not be provided until you have placed an order. We are happy to create artwork for you, but cannot recreate copyrighted images without proof you have the owner’s permission to do so. For extensive artwork, fees may apply. You will be advised before any artwork charges are incurred.
*We strive to make the final product as close to the mock up / artwork proof as possible. This artwork proof is what we will use to create the screens for screen printing and the digitizing for embroidery. That being said, transferring a design from a computer screen to a garment is an art, and a multi-level process. Slight variations may occur due to movement of the garment while printing or embroidering. Also, we do our best to make the ink color(s) on the final product match the color from the mock up as closely as possible, but sometimes there are variations. Colors can also sometimes look different on different computers. If there is a specific ink color you would like, we can order a Pantone color match ink for you for $60.
Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once a payment is taken. Anything added to the order after the order has been placed will be considered a new order, and additional fees may apply. All orders are final, if a cancellation is made it must be made within 24 hours, once an order has been placed you will be subject to a 30% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process or any printing / embroidery has been done.
We cannot accept returns of custom printed and / or embroidered garments. We also cannot accept returns based on the fit of the garment. Please bear in mind that all brands fit differently and most ladies’ cut and fashion fit shirts run smaller than unisex shirts. When we provide recommendations of different garment types, we will email you a link to the garment with the specs and sizing information. Please review that prior to choosing which garment you would like us to use for your order.
Due to the nature of this business, we will not be responsible for under-runs or spoilage up to 5%. Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered.
We are not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturer of the garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
We go to great lengths to try to ensure that every order that leaves our facility is correct. Any order printed materially differently than the mock-up approved will be granted a reprint of the defective product. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We are experiencing issues with printing on some 100% polyester materials from certain brands. This is an industry wide issue, and many companies have stopped screen printing on polyester. There is sometimes a “bleed” or “fade” that occurs depending on the fabric color and ink color. We have taken steps to prevent this as much as possible by using specialty inks and only printing on brands that we have successfully printed on before, however, we cannot 100% guarantee that the print on polyester shirts will not have this bleed or fade effect.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, and Facebook,. Please be sure to notify us when placing your order if you are not comfortable with us photographing and sharing your garment(s) socially. If you do not notify us, we will assume that we have your full permission to post photos of your garment(s) online.
We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications and you can always opt-out of such communications using the links contained in each autoresponder message. If you have difficulties opting out, you may contact us by sending an e-mail to email@example.com, or sending us mail to the address listed below.
The terms of this policy may change from time to time. If such changes are made, we will notify you by a notice posted on our website’s home page of the changes that have been made. If you disagree with the changes that have been made, please contact us (by e-mail, using a website contact form, or in writing by mail), and any changes made to this policy will not apply to information we have collected from you prior to making the changes.
If you are concerned about the topic covered by this policy, you should read it each time before you use our website. Any questions or concerns about this policy should be brought to our attention by sending an e-mail to firstname.lastname@example.org and providing us with information relating to your concern.
You may also mail your concerns to us at the following address:
Wheelistic Web Design
601 21st Street,
Please note that the content of this page can change without prior notice.